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Financial Solutions

Empathy in e-commerce: how online retailers retain their customers in the long term with the right returns process

15 Aug 2018
There are hardly any customers who regularly shop online but who have never returned the product or goods. Perhaps we imagined the watch differently, maybe the t-shirt is one size too small - there are many reasons for making returns, but retailers...
Financial Solutions
15 Aug 2018

Empathy in e-commerce: how online retailers retain their customers in the long term with the right returns process

There are hardly any customers who regularly shop online but who have never returned the product or goods. Perhaps we imagined the watch differently, maybe the t-shirt is one size too small - there are many reasons for making returns, but retailers...