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Customer Centricity: Merchants need to adapt or fail

23 Nov 2017
Alexander Birken, CEO of the Otto Group, painted a gloomy picture of the future at the 25th German Trade Congress: "anyone who does not start with the digital transformation now will not be on the market in five years at the latest." The core theme...
Financial Solutions
23 Nov 2017

Customer Centricity: Merchants need to adapt or fail

Alexander Birken, CEO of the Otto Group, painted a gloomy picture of the future at the 25th German Trade Congress: "anyone who does not start with the digital transformation now will not be on the market in five years at the latest." The core theme...
  • 15 Nov 2017

    Singles Day is big in Asia – let’s keep it that way

    rush hour

    Anyone slightly interested in what is going on in the world of e-commerce knows that Singles Day took place last weekend. I spent parts of my Saturday monitoring the big online retailers, trying to pick up on what was trending in the Nordics, Europe and Asia. My conclusion: Singles Day is a great concept, and it works for Alibaba, but I don’t see it catching on here. In the week leading up to Singles Day, consumer electronics chain...
  • 26 Oct 2017

    It pays to park your invoicing with us

    As I mentioned in my first blog the new parking rules and regulations now in force in Norway are good news for drivers – they simply drive in, drive out and pay later.  But what’s less widely publicised is that it’s also good news for parking operators looking to make their operations more efficient. Yes, you have to provide your customers with the option of paying by invoice, but that doesn’t have to drive up your administration...
  • 24 Oct 2017

    You can’t put a price on your payment data

    Your marketing department simply has to love Google Analytics. The internet is generating ever more information on our increasingly connected lives, and cutting through all that big data is no small task. But it is essential if you want to find the insights that can yield more loyal customers and revenue. Google Analytics makes analysing all that data easier, giving companies of all sizes a clearer picture of who their customers are and how to...
  • 18 Oct 2017

    What happens in Copenhagen, doesn’t stay in Copenhagen

    Over 2000 Europeans - but also people from the rest of the world – came to Shoptalk Europe 8-11 October in Copenhagen to learn the latest and greatest about retail and ecommerce innovations and interact with other ecommerce people. The line-up of speakers was impressive; from tech giants like Google, Amazon and Alibaba, via established brands like Levi's and H&M, to relatively newcomers like Chiquelle and Picnic. I had to do some serious...
  • 18 Oct 2017

    Park & Drive: one partner for parking and payments

    As anyone who has learnt to drive in a manual car knows it is not that easy getting behind the wheel of an automatic for the first time. It can feel odd at first (not having control over the gears) but it can also be liberating, leaving you free to concentrate on the road. I imagine that the new parking laws and regulations in Norway have had a similar effect on car park operators. Now that car park barriers have had to come down, your...
  • 18 Oct 2017

    Time to optimize your balance sheet and working capital

    As the autumn chill bites, you should be thinking of wrapping up the current financial year and preparing the budget for next year. Even though the financial year is drawing to a close, you still have time to give your working capital and balance sheet an overhaul before the Christmas party season gets into full swing. Most companies which supply goods and services to customers also send out invoices with various payment terms. This means they...
  • 16 Oct 2017

    E-health start-up gets business off to a healthy start with AfterPay

    Shot of a young hiker using her laptop while sitting on top of a mountain

    At some point most of us have had to visit the emergency room at our local hospital for one thing or another. Whether it was for a broken limb or because it was the weekend and we were in too much pain or discomfort to wait until Monday to see our local GP. Whatever the reason, it was probably a last resort as we all know how long that takes. Hours in most cases – and even then you might have to wait to see the right doctor. But if you have...
  • 12 Oct 2017

    You’ve got me, so keep me close 

    I know it’s only October but my thoughts are already turning to Christmas. Well, the shopping side of it anyway. It wasn’t always this way. Christmases past used to be a familiar tale of feast and famine in the Vikner household. December’s pay packet would go on presents and all the trimmings, leaving precious little for the New Year. Like most Swedes all we had to look forward to in January was spaghetti and ketchup several times a...
  • 05 Oct 2017

    How AfterPay pays off for your brand

    Sorry to keep you waiting. To recap quickly: we were talking about how your brand is being anonymised as aggregators shift consumers’ focus and loyalty to price and availability; how an increasingly crowded marketplace makes gaining new customers more expensive than ever; and how fierce price competition means finding new ways to build loyalty. So what’s the solution? These days you can’t afford to think of payments as just about...