Many companies still do not focus on optimising their processes although this can strengthen the customer relationship as well as increase the number of paid invoices. At the same time, companies are gaining more discretion when it comes to using resources. By avoiding investments in necessary internal dunning processes, this allows them to concentrate on their core business. Let’s take a closer...
The digital transformation of the insurance industry is already well underway. This is not just visible in journals and blogs – customers are already experiencing it in their day-to-day dealings with their insurers, such as through innovative apps and an increasing range of digital policies. New payment methods are also changing customer expectations in downstream transactions.
For me as...
Big data, this term has now become an integral part of corporate terminology, and not just in IT. I am also faced with this term daily in my work at Arvato Financial Solutions.
But what is big data? I will answer this and other questions in this post. You will also learn how you can use large quantities of data for predictive analytics, especially in the insurance industry and especially for...
Business concept. Business people discussing the charts and graphs showing the results of their successful teamwork.
Projects on process optimization are frequent. The focus is usually on sales, underwriting and claims management. The dunning process is often left out. From my work at Arvato Financial Solutions, I know that optimizing the dunning process is very helpful when facing important strategic challenges in the insurance industry. The success of the dunning process depends on trends and strategic factors...
Customer retention is essential for every business in every industry. And yet, many businesses are quick to terminate relationships with customers who default on their loans. Could this delicate situation actually be an opportunity in disguise? When customers fall on hard times, implementing a suitable debt collection process might be all it takes to help them get back on track. Here, Volker...
It’s a fact of life that sometimes customers don’t pay on time. Not even after a couple of reminders. Or a debt collection demand. Taking care of your own invoicing and collection means you have to carry that debt, and the risk of never getting paid.
Every company I work with knows that they face the risk of customers who won’t or can’t pay. Some companies use payment providers, who...
What a year for payment services and debt collection. If one word summed up 2016 for us and our clients it was growth, proving once again that nothing breeds success like success.
In Norway, we announced several new partnerships with, among others, parking operator Europark, data communication service provider Broadnet, mobile payment provider Strex, online grocer Kolonial.no and hardware...
As regular readers of this blog will know, the last thing we want is for your customers to go to debt collection. That may sound strange coming from a company working with debt collection, but in our experience an ounce of prevention is better than a pound of cure.
After all, debt collection is a last resort: most people want to pay and given the chance they will pay. But from time to time and...
It takes a lot of trust for major corporations such as Telenor to outsource their debt collection to us. They expect – and demand – that we will treat their customers in a way that ensures customer retention and reduces churn. We have to prove that we are productive and profitable for our clients.
Working with large-volume customers such as Telenor is exciting. We get to work together on...
Working at Telenor for many years before joining arvato, I had the pleasure of visiting the Telenor offices in Rørvik several times. Every time I visited, I have been struck by the sense of Rørvik being a strong community, closely knit, with warm, friendly and outgoing people.
One thing I did not know when accepting my current job at arvato was that both companies have cornerstone businesses...