Customer retention is essential for every business in every industry. And yet, many businesses are quick to terminate relationships with customers who default on their loans. Could this delicate situation actually be an opportunity in disguise? When customers fall on hard times, implementing a suitable debt collection process might be all it takes to help them get back on track. Here, Volker...
It’s a fact of life that sometimes customers don’t pay on time. Not even after a couple of reminders. Or a debt collection demand. Taking care of your own invoicing and collection means you have to carry that debt, and the risk of never getting paid.
Every company I work with knows that they face the risk of customers who won’t or can’t pay. Some companies use payment providers, who...
What a year for payment services and debt collection. If one word summed up 2016 for us and our clients it was growth, proving once again that nothing breeds success like success.
In Norway, we announced several new partnerships with, among others, parking operator Europark, data communication service provider Broadnet, mobile payment provider Strex, online grocer Kolonial.no and hardware...
As regular readers of this blog will know, the last thing we want is for your customers to go to debt collection. That may sound strange coming from a company working with debt collection, but in our experience an ounce of prevention is better than a pound of cure.
After all, debt collection is a last resort: most people want to pay and given the chance they will pay. But from time to time and...
It takes a lot of trust for major corporations such as Telenor to outsource their debt collection to us. They expect – and demand – that we will treat their customers in a way that ensures customer retention and reduces churn. We have to prove that we are productive and profitable for our clients.
Working with large-volume customers such as Telenor is exciting. We get to work together on...
Working at Telenor for many years before joining arvato, I had the pleasure of visiting the Telenor offices in Rørvik several times. Every time I visited, I have been struck by the sense of Rørvik being a strong community, closely knit, with warm, friendly and outgoing people.
One thing I did not know when accepting my current job at arvato was that both companies have cornerstone businesses...
It was fourth-century bishop Saint Ambrose who gave us the saying “When in Rome, do as the Romans do”. His idea – that you need to adapt to local circumstances and traditions – remains relevant to this day, particularly in the area of financial services.
In an arvato insights report earlier this year, we looked at the different circumstances facing online merchants across the Nordic...