12
Sep
2018
Woman hand using mobile phone, Worldwide connection technology interface.
Today, driven by the massive growth in online retail, fraud management has had to go well beyond establishing the creditworthiness of a buyer to also encompass validating their identity. The situation becomes even more complex for e-retailers looking to do business in multiple markets.
Firstly, international expansion brings with it higher payment processing volumes and therefore greater...
05
Sep
2018
World map showing connections, illustration.
In the last decade or so the way we all buy goods and services has been transformed. The retail landscape has changed beyond recognition with the new reality bringing both opportunities and challenges to retailers. For online retailers - whose marketplace, theoretically, is unlimited - strategic expansion into new markets is often seen as the key to growth and profitability. But while the internet...
03
Sep
2018
This is almost an early Christmas present for us EU citizens. From 3 December, the barriers to online shopping from other countries will be removed. Geoblocking will be a thing of the past. The French or Polish will be able to shop from a German online store and deliveries will have to be made to them in the same way as to buyers based in Germany, and vice versa. So I will finally be able to order...
02
Jul
2018
Choosing the right payment service provider is a matter I can discuss with my colleagues and our clients for hours on end. In the last few week, I have already shown in my blog article why depending on the industry it can make sense to use a payment service provider who processes a certain payment method at favourable conditions, and now I would like to explain to you why almost all online...
25
Jun
2018
If you want to have a long-term success story with your online store, working with a payment service provider (PSP) is essential. This is the unanimous opinion of the e-commerce industry, which I hear time and time again as the Head of Product Management. The arguments do sound coherent: online retailers will in the best case only conclude a contract, the PSP on the other hand processes all the...
20
Jun
2018
A couple of weeks ago I reported on my involvement the E-Commerce Working Group organized by the EC3 – Europol’s European Cybercrime Centre. Once a year I spend ten days with Europol and other private companies as part of the Retail Week of Action, where we help hunt eCommerce criminals. There we are able to speed up the usual process by reporting suspicious activities directly to the...
30
May
2018
Anyone who still doesn't believe in the future of mobile payment and contactless payment will certainly have changed their mind since last Thursday. Once again, an American financial giant bought out a promising European finance startup - in order to consolidate its business in Europe.
Last Thursday, I learned that PayPal had snapped up the mobile payment service iZettle for $2.2 billion; news...
19
Mar
2018
Financial,accounting,investment advisor consulting with her team at office.
It may have been a while since I was a financial accounting student, but I recently overheard a conversation between two students on a train that reminded me of a topic that was the cause of much head scratching not too many years ago. That topic was accruals. It seems that business administration students continue to grapple with this, admittedly, very dry topic. Accrued income, deferred income,...
13
Mar
2018
Razor blades, socks, care products, cereals, drinks, pet food – the list of products that can be ordered online by subscription is long. Last week I showed why there are good reasons for online retailers to opt for flexible subscription models. The most important point is customer loyalty. Retailers create additional touchpoints through subscriptions for consumers, who value the convenience...
12
Mar
2018
global satellite telecommunication technology
It’s almost hard to believe but this year was the ninth time I’ve attended Mobile World Congress (MWC). I first attended the conference back in 2005. Back then it was hosted in Cannes. And, wow, has it changed since the early days!
With more than 100,000 visitors and hundreds of exhibiting companies, MWC has grown to become easily the largest mobile trade event of the year. Now held...
