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Financial Solutions
  • 14 Dec 2017

    Finnish start-up event shines spotlight on European tech

    2017 marks the tenth year of Slush and the fourth time that I’ve attended the event, which I guess makes me a veteran, right? When I attended the very first conference it was a much smaller affair – we were only about 300 people back then. But over the years, Slush has grown to host annual conferences and events in Singapore, Shanghai, and Tokyo, that attract more than 40,000...
  • 08 Dec 2017

    Just how radical is PSD2 really?

    With the revised Payment Services Directive (PSD2) set to come into force in the new year, much has been made of how banks will be nervously looking over their shoulders. And with good reason given that they will be forced to share their customers’ data with a host of new players looking to compete with them across a range of financial products and services. These include account information...
  • 05 Dec 2017

    Lack of standard sizing means fashion returns are here to stay

    High returns are a fact of life in the online fashion industry. Part of the reason is people wanting to try on different styles to see what looks best, but another important reason is size. A 38 isn’t always a 38. I heard a report on Swedish public radio the other week about a renewed push to unify and standardise clothing sizes across the EU. There has been a standard in place since 2001,...
  • 23 Nov 2017

    Click and collect shows what’s in store for retailers

    Creative abstract commercial internet business retail sale and web online shopping discount offer concept: 3D render illustration of macro view of the group of color paper shopping bags on modern laptop or notebook computer PC keyboard with selective focus effect

    Like most Swedes, I can’t live without my coffee. And since getting a Nespresso machine a couple of years ago, not any old coffee will do in the same way. But here’s the problem: in central Stockholm, you can only buy the Nespresso coffee capsules at one store. Too often I wake up, or come home, only to find out I’m down to my last capsule. And while you can order online anytime, the...
  • 23 Nov 2017

    Customer Centricity: Merchants need to adapt or fail

    Alexander Birken, CEO of the Otto Group, painted a gloomy picture of the future at the 25th German Trade Congress: "anyone who does not start with the digital transformation now will not be on the market in five years at the latest." The core theme of the congress? You guessed it: the digital transformation and the consequences for the retail sector. For many of the 1,500 participants who came...
  • 15 Nov 2017

    Singles Day is big in Asia – let’s keep it that way

    rush hour

    Anyone slightly interested in what is going on in the world of e-commerce knows that Singles Day took place last weekend. I spent parts of my Saturday monitoring the big online retailers, trying to pick up on what was trending in the Nordics, Europe and Asia. My conclusion: Singles Day is a great concept, and it works for Alibaba, but I don’t see it catching on here. In the week leading up to...
  • 24 Oct 2017

    You can’t put a price on your payment data

    Your marketing department simply has to love Google Analytics. The internet is generating ever more information on our increasingly connected lives, and cutting through all that big data is no small task. But it is essential if you want to find the insights that can yield more loyal customers and revenue. Google Analytics makes analysing all that data easier, giving companies of all sizes a...
  • 18 Oct 2017

    What happens in Copenhagen, doesn’t stay in Copenhagen

    Over 2000 Europeans - but also people from the rest of the world – came to Shoptalk Europe 8-11 October in Copenhagen to learn the latest and greatest about retail and ecommerce innovations and interact with other ecommerce people. The line-up of speakers was impressive; from tech giants like Google, Amazon and Alibaba, via established brands like Levi's and H&M, to relatively newcomers like...
  • 12 Oct 2017

    You’ve got me, so keep me close 

    I know it’s only October but my thoughts are already turning to Christmas. Well, the shopping side of it anyway. It wasn’t always this way. Christmases past used to be a familiar tale of feast and famine in the Vikner household. December’s pay packet would go on presents and all the trimmings, leaving precious little for the New Year. Like most Swedes all we had to look forward to in January...
  • 05 Oct 2017

    How AfterPay pays off for your brand

    Sorry to keep you waiting. To recap quickly: we were talking about how your brand is being anonymised as aggregators shift consumers’ focus and loyalty to price and availability; how an increasingly crowded marketplace makes gaining new customers more expensive than ever; and how fierce price competition means finding new ways to build loyalty. So what’s the solution? These days you...