A number of top executives from the Banking and other major Spanish industries gathered on Tuesday evening at the famous Hotel Wellington in Madrid to gain valuable insights into Behavioral Biometrics and Advanced Analytics. This event, focusing exclusively on Fraud, was the first Arvato Financial Solutions lead event on this topic in Spain and will be one of many to come. The intention here is to...
When it comes to unpaid invoices, people are quick to reduce the service level to the minimum necessary. Because the good customers who pay for services quickly and reliably are at the center of day-to-day business, and nobody wants to invest any more in supposedly bad customer relationships. But an unpaid invoice can often be the result of a short-term payment difficulty or a forgotten invoice -...
This is how e-commerce companies can avoid additional effort and costs in accounts receivable management in cases of fraud or false identity - and also improve risk management at the same time.
Collection and e-commerce - a very dynamic issue that has concerned me as a Key Account in the field of receivable management for many years. On the one hand, the focus is always on retaining the...
World map showing connections, illustration.
In the last decade or so the way we all buy goods and services has been transformed. The retail landscape has changed beyond recognition with the new reality bringing both opportunities and challenges to retailers. For online retailers - whose marketplace, theoretically, is unlimited - strategic expansion into new markets is often seen as the key to growth and profitability. But while the internet...
Financial graphs on computer screen
How I use Microsoft Power BI
As a project manager who focuses on data analytics and predictive forecasting, I use Power BI on a regular basis. One of the main reasons for this is because it is so easy for our stakeholders to use and understand the data which gets presented out. In my daily work efforts, I focus on ensuring our backend databases are built appropriately in order to be integrated...
Digital business models have mushroomed in the last few years - and many of them have disappeared again. This is unavoidable. Those who quickly recognize the necessity to concentrate on special functionalities and certain target groups will survive. In this post, I will attempt to demonstrate how we at FRIDAY follow this successful path.
Brief description of FRIDAY: The company operates a...
Many companies still do not focus on optimising their processes although this can strengthen the customer relationship as well as increase the number of paid invoices. At the same time, companies are gaining more discretion when it comes to using resources. By avoiding investments in necessary internal dunning processes, this allows them to concentrate on their core business. Let’s take a closer...
The customer is no longer king, but a dictator - I don't know where I heard that saying, but somehow it stuck with me. I no longer talk about kings and dictators at trade fairs and customer meetings, but sometimes I use this dramatic quote as a direct introduction into a discussion with retailers on the change in the relationships between the buyer and seller. My message is that from some time...
Pay-as-you-drive rates are currently the next big thing for insurance companies. Everyone is trying to jump on the bandwagon. As a department head at Itzehoer Versicherungen, I know how to realistically classify this issue, because we were one of the first insurance companies in Germany to deal intensively with it. In my blog post, I reveal what we learned about technology, data protection, loss...
The digital transformation of the insurance industry is already well underway. This is not just visible in journals and blogs – customers are already experiencing it in their day-to-day dealings with their insurers, such as through innovative apps and an increasing range of digital policies. New payment methods are also changing customer expectations in downstream transactions.
For me as...