Pay-as-you-drive rates are currently the next big thing for insurance companies. Everyone is trying to jump on the bandwagon. As a department head at Itzehoer Versicherungen, I know how to realistically classify this issue, because we were one of the first insurance companies in Germany to deal intensively with it. In my blog post, I reveal what we learned about technology, data protection, loss...
The digital transformation of the insurance industry is already well underway. This is not just visible in journals and blogs – customers are already experiencing it in their day-to-day dealings with their insurers, such as through innovative apps and an increasing range of digital policies. New payment methods are also changing customer expectations in downstream transactions.
For me as...
Big data, this term has now become an integral part of corporate terminology, and not just in IT. I am also faced with this term daily in my work at Arvato Financial Solutions.
But what is big data? I will answer this and other questions in this post. You will also learn how you can use large quantities of data for predictive analytics, especially in the insurance industry and especially for...
Business concept. Business people discussing the charts and graphs showing the results of their successful teamwork.
Projects on process optimization are frequent. The focus is usually on sales, underwriting and claims management. The dunning process is often left out. From my work at Arvato Financial Solutions, I know that optimizing the dunning process is very helpful when facing important strategic challenges in the insurance industry. The success of the dunning process depends on trends and strategic factors...
According to a study by consulting company Accenture, 83% of German insurance companies believe that their industry will experience digital transformation over the next three years. A study by St. Gallen University forecasts that the interaction between the customer and company throughout the customer journey will for the most part be digital by 2020. Simplify claim processes, improve digital...