There are hardly any customers who regularly shop online but who have never returned the product or goods. Perhaps we imagined the watch differently, maybe the t-shirt is one size too small - there are many reasons for making returns, but retailers always face the same problems: One the one hand, they must fear that the returned goods will sit on the shelf, and on the other, the relationship with...
If you want to have a long-term success story with your online store, working with a payment service provider (PSP) is essential. This is the unanimous opinion of the e-commerce industry, which I hear time and time again as the Head of Product Management. The arguments do sound coherent: online retailers will in the best case only conclude a contract, the PSP on the other hand processes all the...
A couple of weeks ago I reported on my involvement the E-Commerce Working Group organized by the EC3 – Europol’s European Cybercrime Centre. Once a year I spend ten days with Europol and other private companies as part of the Retail Week of Action, where we help hunt eCommerce criminals. There we are able to speed up the usual process by reporting suspicious activities directly to the...
Anyone who still doesn't believe in the future of mobile payment and contactless payment will certainly have changed their mind since last Thursday. Once again, an American financial giant bought out a promising European finance startup - in order to consolidate its business in Europe.
Last Thursday, I learned that PayPal had snapped up the mobile payment service iZettle for $2.2 billion; news...
I don't know about you, but whenever I am travelling in Scandinavian countries, I think that we in Germany are a little behind the times. We can always argue about taste in fashion and interiors, but this not the only area where I think the Swedish, for example, are more innovative than us. Stockholm gives me a W-LAN hotspot in the train from the airport to the city centre, and for payments other...
For a man, his tool is often more than just a utensil. This also applies to one of my friends, who spends hours in his basement, where all sorts of tools have accumulated over time. Most recently, he showed me his blue Bosch drill that was used when we finished the room for his first baby.
Generally, the colour of a drill is irrelevant to me, but my friend tends to differ; after all, hobby...
With the revised Payment Services Directive (PSD2) set to come into force in the new year, much has been made of how banks will be nervously looking over their shoulders. And with good reason given that they will be forced to share their customers’ data with a host of new players looking to compete with them across a range of financial products and services.
These include account information...
Shot of a young hiker using her laptop while sitting on top of a mountain
At some point most of us have had to visit the emergency room at our local hospital for one thing or another. Whether it was for a broken limb or because it was the weekend and we were in too much pain or discomfort to wait until Monday to see our local GP.
Whatever the reason, it was probably a last resort as we all know how long that takes. Hours in most cases – and even then you might have...
Sorry to keep you waiting.
To recap quickly: we were talking about how your brand is being anonymised as aggregators shift consumers’ focus and loyalty to price and availability; how an increasingly crowded marketplace makes gaining new customers more expensive than ever; and how fierce price competition means finding new ways to build loyalty.
So what’s the solution? These days you...
People, people everywhere. At the Elton John Concert at Gröna Lund in Stockholm this summer, I thought I´d pick up a few more beers for me and my friends but the long queues for the bars made me reconsider. The rest of the evening remained pretty calm.
Waiting in line has been described as torture. In Author Alex Stone´s words, “the dominant cost of waiting is an emotional one: stress,...