Many industry buzzwords are just hype, but some actually do make people think in new ways. In my time in the payment industry, I have seen a lot of them come and go: big data, omni-channel, responsive design, mobile, one-click and conversion, to name a few.
Big Data was the Next Big Thing in e-commerce in early 2013 – and it is just as relevant today with competition in e-commerce getting...
What should you expect in 2016? I predict a shift away from pure disruption to tangible business models, along with some serious consolidation when it comes to market players.
The transformations we saw last year will continue and intensify, with some changes expected and others coming as a surprise. Whatever 2016 brings, we have to be prepared to make the most of change, to have the agility...
It takes a lot of trust for major corporations such as Telenor to outsource their debt collection to us. They expect – and demand – that we will treat their customers in a way that ensures customer retention and reduces churn. We have to prove that we are productive and profitable for our clients.
Working with large-volume customers such as Telenor is exciting. We get to work together on...
Working at Telenor for many years before joining arvato, I had the pleasure of visiting the Telenor offices in Rørvik several times. Every time I visited, I have been struck by the sense of Rørvik being a strong community, closely knit, with warm, friendly and outgoing people.
One thing I did not know when accepting my current job at arvato was that both companies have cornerstone businesses...
Change really is a constant for much of the world today. This year has been characterised by change, both positive and negative, in people’s lives, in international relations and in the financial markets, across the Nordic region and around the world.
By its nature, change is often unpredictable. You make plans, but you can never really predict the future. One of the only things you can be...
Everyone makes mistakes sometimes. Most of us have at some time in our lives come late to pick up the kids from pre-school, or been late for a meeting. Or missed the due date on a bill.
There can be all sorts of reasons. The car might have broken down, or there might have been the wrong sort of snow on the train tracks. Or, if you missed a payment, you might have been moving house, or moving...
Some people don’t like talking about debt collection. They might think it is nasty or mean, embarrassing maybe. I actually see debt collection as a vital pillar of society’s economic system. The ultimate truth is that somebody always pays. And if one customer doesn’t pay, then all the other customers have to pay more. Otherwise your company will suffer. So debt collection is actually a basic...
Anniversaries are great milestones, giving us an opportunity for celebration and reflection. And two of our communications initiatives are marking milestones this week.
The first is PAY magazine, which has been reaching out to the Nordic market for 500 days, while the youngest child of the family, our Nordic Finance Blog, has just reached the 50-day mark. Both channels provide insights into how...
Once a year we invite customers and partners to a day of inspiration – to connect, be inspired and to have fun! If you missed this year’s day of inspiration, here’s a look at why you should join us next year.
Espen Andersen, Associate Professor at the Norwegian Business School, taught us how new technology changes the terms and conditions of doing business, and how this dictates and...