Outsourcing - what, why and how?
Outsourcing is most successful in companies which have clearly weighed up the pros and cons of outsourcing. Essentially, this means you are unlikely to achieve your preferred outcome by taking shortcuts.
According to an E&Y study, outsourcing results in average savings of 10-20% a year. If you are going to embark on an outsourcing process and you...
I don’t know about you, but I'm one of the many people who enjoy shopping. It has become a little ritual for me to drive to the supermarket with my children on Saturdays to get our purchases for the coming week. As I stroll along the aisles, my kids put the chocolate in the shopping cart for me, which I'll pay for later, of course. What puts a damper on our shopping experience on a regular...
2017 marks the tenth year of Slush and the fourth time that I’ve attended the event, which I guess makes me a veteran, right?
When I attended the very first conference it was a much smaller affair – we were only about 300 people back then. But over the years, Slush has grown to host annual conferences and events in Singapore, Shanghai, and Tokyo, that attract more than 40,000...
Open banking is already here and will continue to grow in the coming years. The EU will require banks to open up their customer data to third parties in 2018. This means banking will shift even more from being sold by one-stop-shops to being available on open platforms.
The result is that customers will benefit from a more "modular" approach to banking. Already in the UK alone, there are more...
Shot of a young hiker using her laptop while sitting on top of a mountain
At some point most of us have had to visit the emergency room at our local hospital for one thing or another. Whether it was for a broken limb or because it was the weekend and we were in too much pain or discomfort to wait until Monday to see our local GP.
Whatever the reason, it was probably a last resort as we all know how long that takes. Hours in most cases – and even then you might have...
I’m just back at work after some intensive weeks finishing up my new book “Find Gold in Your Own Channels: Sell More Online – Without Buying More Advertising”. It should be coming out in May this year, and looks at how you can use your own channels to raise your visibility – and your sales.
Now of course, I hope you all get your copy of the book. But if you can’t wait, you can...
Imagine if all your routine tasks were taken care of, leaving you to focus only on the most important stuff, whether that’s looking after your customers or coming up with new solutions. I’d jump at the chance to use my time more productively, and looking around me I’m sure I’m not the only one.
The fintech industry has never seen so many threats (and opportunities) with digital wallets...
Have you ever been in a situation where hundreds of people want exactly the same thing as you, and you happen to be last in the queue?
That happened to me at Slush 2014. There were 14,000 people at the Helsinki Exhibition and Convention Centre that year for Europe’s leading startup event, and the restaurant had nowhere near enough capacity. It took me an hour to have lunch. You might think...
To say there is a lot going on in the area of payments is probably an understatement, with new technical features and partnerships opening doors for more convenient ways to pay. The way we shop online has changed dramatically in recent years and this revolution is spreading rapidly to physical environments such as stores, cafes and public transportation.
Traditional card companies such as Visa...
Someone reminded me recently of two predictions I made in a panel discussion in 2008. I got one right, and one wrong. So of course I am going to make a new prediction (I like doing that).
The one I got right was that mobile phones would become the universal tool for banking and payments. It wasn´t really too much of a bold prediction, and I was certainly not the only one having these thoughts...