Many companies still do not focus on optimising their processes although this can strengthen the customer relationship as well as increase the number of paid invoices. At the same time, companies are gaining more discretion when it comes to using resources. By avoiding investments in necessary internal dunning processes, this allows them to concentrate on their core business. Let’s take a closer...
Last week, a team of product managers, developers and sales reps from our various markets braved the icy November darkness of Helsinki to attend Slush, one of the world’s hottest tech startup events.
This year, 17,000 people, 2,000 start-ups and 800 venture capitalists from more than 120 countries gathered to listen to insights and new business models while networking and sharing with their...
Our business intelligence strategy is built on using our data both to better serve our clients’ needs and to continually improve your customer experience every step of the purchase process. Using our pay-after-delivery services should always be a pleasure for your customers, from shopping, ordering, paying and coming back to shop with you again and again.
We have previously discussed the...
We launched our new AfterPay pay-after-delivery service last year, and we think it is by far the best on the market. Of course we do. But what makes AfterPay best? It’s not just that it delivers higher conversion rates, or the way it makes it easier for your customers to buy. The secret is how it helps you understand your customers, so you know how and when they buy. That is the arvato...
Today got off to a great start, with the first of our arvato breakfast seminars in Stockholm. The theme for our first breakfast was Profitability and Loyal Customers with guest Arne Andersson from PostNord talking about personalization, customer insights and customer-driven logistics and me discussing how to leverage your own channels and your existing customers to drive loyalty and...
Last week arvato attended the easyFairs e-commerce trade show in Oslo, both as sponsors of the e-commerce stage and to talk about our own digital payment solution AfterPay.
This year the e-commerce stage was more popular than ever, with a 22% increase in visitors compared with 2015. Clear evidence, if any was needed, that online retail is where its at in the Nordic region. And if one message...
Many industry buzzwords are just hype, but some actually do make people think in new ways. In my time in the payment industry, I have seen a lot of them come and go: big data, omni-channel, responsive design, mobile, one-click and conversion, to name a few.
Big Data was the Next Big Thing in e-commerce in early 2013 – and it is just as relevant today with competition in e-commerce getting...