Everyone makes mistakes sometimes. Most of us have at some time in our lives come late to pick up the kids from pre-school, or been late for a meeting. Or missed the due date on a bill.
There can be all sorts of reasons. The car might have broken down, or there might have been the wrong sort of snow on the train tracks. Or, if you missed a payment, you might have been moving house, or moving...
Some people don’t like talking about debt collection. They might think it is nasty or mean, embarrassing maybe. I actually see debt collection as a vital pillar of society’s economic system. The ultimate truth is that somebody always pays. And if one customer doesn’t pay, then all the other customers have to pay more. Otherwise your company will suffer. So debt collection is actually a basic...