Many companies still do not focus on optimising their processes although this can strengthen the customer relationship as well as increase the number of paid invoices. At the same time, companies are gaining more discretion when it comes to using resources. By avoiding investments in necessary internal dunning processes, this allows them to concentrate on their core business. Let’s take a closer...
As regular readers of this blog will know, the last thing we want is for your customers to go to debt collection. That may sound strange coming from a company working with debt collection, but in our experience an ounce of prevention is better than a pound of cure.
After all, debt collection is a last resort: most people want to pay and given the chance they will pay. But from time to time and...
What should you expect in 2016? I predict a shift away from pure disruption to tangible business models, along with some serious consolidation when it comes to market players.
The transformations we saw last year will continue and intensify, with some changes expected and others coming as a surprise. Whatever 2016 brings, we have to be prepared to make the most of change, to have the agility...
It takes a lot of trust for major corporations such as Telenor to outsource their debt collection to us. They expect – and demand – that we will treat their customers in a way that ensures customer retention and reduces churn. We have to prove that we are productive and profitable for our clients.
Working with large-volume customers such as Telenor is exciting. We get to work together on...
Working at Telenor for many years before joining arvato, I had the pleasure of visiting the Telenor offices in Rørvik several times. Every time I visited, I have been struck by the sense of Rørvik being a strong community, closely knit, with warm, friendly and outgoing people.
One thing I did not know when accepting my current job at arvato was that both companies have cornerstone businesses...
It was fourth-century bishop Saint Ambrose who gave us the saying “When in Rome, do as the Romans do”. His idea – that you need to adapt to local circumstances and traditions – remains relevant to this day, particularly in the area of financial services.
In an arvato insights report earlier this year, we looked at the different circumstances facing online merchants across the Nordic...
Everyone makes mistakes sometimes. Most of us have at some time in our lives come late to pick up the kids from pre-school, or been late for a meeting. Or missed the due date on a bill.
There can be all sorts of reasons. The car might have broken down, or there might have been the wrong sort of snow on the train tracks. Or, if you missed a payment, you might have been moving house, or moving...
Some people don’t like talking about debt collection. They might think it is nasty or mean, embarrassing maybe. I actually see debt collection as a vital pillar of society’s economic system. The ultimate truth is that somebody always pays. And if one customer doesn’t pay, then all the other customers have to pay more. Otherwise your company will suffer. So debt collection is actually a basic...