When it comes to unpaid invoices, people are quick to reduce the service level to the minimum necessary. Because the good customers who pay for services quickly and reliably are at the center of day-to-day business, and nobody wants to invest any more in supposedly bad customer relationships. But an unpaid invoice can often be the result of a short-term payment difficulty or a forgotten invoice -...
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Projects on process optimization are frequent. The focus is usually on sales, underwriting and claims management. The dunning process is often left out. From my work at Arvato Financial Solutions, I know that optimizing the dunning process is very helpful when facing important strategic challenges in the insurance industry. The success of the dunning process depends on trends and strategic factors...