If you want to have a long-term success story with your online store, working with a payment service provider (PSP) is essential. This is the unanimous opinion of the e-commerce industry, which I hear time and time again as the Head of Product Management. The arguments do sound coherent: online retailers will in the best case only conclude a contract, the PSP on the other hand processes all the...
We all see and are familiar with the trend towards fraudulent activities in online business. Actually, it has been more than a trend for a long time. It is a business, an illegal business of organisations that are similar in structure and organisation to a well-run company. The leaders in these businesses manage digital identity theft, misuse of personal data, purchasing and reselling of goods,...
For the second consecutive year, the e-commerce platform Litium conducted an e-commerce survey among Sweden’s B2B companies, i.e. those companies selling goods and services to other companies.
The report is entitled “Svensk B2B-handel 2017” and it shows the continued strong growth for B2B e-commerce: Today, 67% of B2B companies are selling digitally, an increase of 57% from the previous...
I’ve spent the last five years working in different positions focused on fraud prevention. I’ve become what you would probably call a “fraud prevention addict”.
Knowing the different aspects, patterns, measures and risks of online behavior, I’ve felt quite comfortable with my digital life - until recently. I had never fallen victim until 2017 came along. Here’s what happened:
Alexander Birken, CEO of the Otto Group, painted a gloomy picture of the future at the 25th German Trade Congress: "anyone who does not start with the digital transformation now will not be on the market in five years at the latest." The core theme of the congress? You guessed it: the digital transformation and the consequences for the retail sector.
For many of the 1,500 participants who came...
I know it’s only October but my thoughts are already turning to Christmas. Well, the shopping side of it anyway. It wasn’t always this way. Christmases past used to be a familiar tale of feast and famine in the Vikner household. December’s pay packet would go on presents and all the trimmings, leaving precious little for the New Year. Like most Swedes all we had to look forward to in January...
No doubt many of you were thinking of going cross-border this summer – and not just on holiday.
Hundreds of you have signed up for our free guide to cross-border e-commerce, with almost 500 downloads already. But if you spent most of your time on the beach, it’s not too late to check out the Arvato Payments Review for essential insights into payment methods, consumer behaviour, and risk and...
There’s a lot going on in payments just now, with a lot of talk around Apple Pay and Samsung Pay sewing up the market for mobile wallets. We even have AliPay, the mobile-payment heavyweight run by Chinese e-commerce giant Alibaba, moving into Europe and the US to corner the market for Chinese tourists (and possibly the rest of us).
As our Payments Review shows, you need to know the lay of the...
We all know that customer retention is cheaper than acquisition, but how does loyalty play out when it comes to e-commerce? How can online retailers avoid being reduced to price tags? The answer is to see the payment process as crucial to the customer journey.
I don’t know about you but I can’t stand grocery shopping. Chaos in the car park, endless aisles and slow checkout queues drive me...
I was one of the curious attendees in place when the annual E-Barometer report was presented late last month – and as usual it gives some fascinating insights into what’s happening in e-commerce in Sweden. Possibly the only thing growing faster than e-commerce sales is interest in the report: the organisers had to find a new, larger venue to cope with the crowd.
E-Barometern, updated every...