Someone reminded me recently of two predictions I made in a panel discussion in 2008. I got one right, and one wrong. So of course I am going to make a new prediction (I like doing that).
The one I got right was that mobile phones would become the universal tool for banking and payments. It wasn´t really too much of a bold prediction, and I was certainly not the only one having these thoughts...
It is exciting times here at Arvato with something big on the way. I can’t say too much about it yet but it’s about to make life a whole lot more fun. And that got me thinking about what brought me to Arvato Financial Solutions in the first place.
As I had already been working with electronic payments and financial solutions for a couple of years, I knew it was an industry in transformation...
The first Emeet of the autumn was held on 7 September in Gothenburg in the newly constructed Park49, an office building housing the West Sweden Chamber of Commerce among others.
As always, the e-commerce conference attracted a large gathering of e-tailers of all sizes. During the day, there were opportunities for visitors to hear presentations, to discuss current topics within the word of...
Ever since we launched AfterPay, our payment solution for e-commerce, in September last year, we have continually worked to integrate AfterPay with big, local e-commerce platforms such as Askås, as well as international open source providers such as Magento, PrestaShop and OpenCart. All in the name of making it as convenient as possible for merchants out there to get started with...
We launched our new AfterPay pay-after-delivery service last year, and we think it is by far the best on the market. Of course we do. But what makes AfterPay best? It’s not just that it delivers higher conversion rates, or the way it makes it easier for your customers to buy. The secret is how it helps you understand your customers, so you know how and when they buy. That is the arvato...
Today got off to a great start, with the first of our arvato breakfast seminars in Stockholm. The theme for our first breakfast was Profitability and Loyal Customers with guest Arne Andersson from PostNord talking about personalization, customer insights and customer-driven logistics and me discussing how to leverage your own channels and your existing customers to drive loyalty and...
Many industry buzzwords are just hype, but some actually do make people think in new ways. In my time in the payment industry, I have seen a lot of them come and go: big data, omni-channel, responsive design, mobile, one-click and conversion, to name a few.
Big Data was the Next Big Thing in e-commerce in early 2013 – and it is just as relevant today with competition in e-commerce getting...
That was fast! When we announced an e-commerce breakfast for late February, with inspiring discussions and information on the theme Loyal Customers and Profitability, it took only two days before we were completely booked out.
The breakfast, at arvato’s offices at Kungsgatan 66 in Stockholm on February 26, will feature e-commerce specialist Arne Andersson from PostNord and myself, discussing...
There are lots of great sayings and quotes around e-commerce. The best ones capture the very essence of successful e-commerce, and spell out the dos and the don’ts.
Let’s start with a quote from Seth Godin, American entrepreneur, marketer, public speaker and author of books including Tribes, Linchpin and Free Prize Inside:
“Maybe the reason it seems that price is all your customers care...
Some people don’t like talking about debt collection. They might think it is nasty or mean, embarrassing maybe. I actually see debt collection as a vital pillar of society’s economic system. The ultimate truth is that somebody always pays. And if one customer doesn’t pay, then all the other customers have to pay more. Otherwise your company will suffer. So debt collection is actually a basic...