This is how e-commerce companies can avoid additional effort and costs in accounts receivable management in cases of fraud or false identity - and also improve risk management at the same time.
Collection and e-commerce - a very dynamic issue that has concerned me as a Key Account in the field of receivable management for many years. On the one hand, the focus is always on retaining the...
Woman hand using mobile phone, Worldwide connection technology interface.
Today, driven by the massive growth in online retail, fraud management has had to go well beyond establishing the creditworthiness of a buyer to also encompass validating their identity. The situation becomes even more complex for e-retailers looking to do business in multiple markets.
Firstly, international expansion brings with it higher payment processing volumes and therefore greater...
World map showing connections, illustration.
In the last decade or so the way we all buy goods and services has been transformed. The retail landscape has changed beyond recognition with the new reality bringing both opportunities and challenges to retailers. For online retailers - whose marketplace, theoretically, is unlimited - strategic expansion into new markets is often seen as the key to growth and profitability. But while the internet...
A couple of weeks ago I reported on my involvement the E-Commerce Working Group organized by the EC3 – Europol’s European Cybercrime Centre. Once a year I spend ten days with Europol and other private companies as part of the Retail Week of Action, where we help hunt eCommerce criminals. There we are able to speed up the usual process by reporting suspicious activities directly to the...
Financial,accounting,investment advisor consulting with her team at office.
It may have been a while since I was a financial accounting student, but I recently overheard a conversation between two students on a train that reminded me of a topic that was the cause of much head scratching not too many years ago. That topic was accruals. It seems that business administration students continue to grapple with this, admittedly, very dry topic. Accrued income, deferred income,...
Razor blades, socks, care products, cereals, drinks, pet food – the list of products that can be ordered online by subscription is long. Last week I showed why there are good reasons for online retailers to opt for flexible subscription models. The most important point is customer loyalty. Retailers create additional touchpoints through subscriptions for consumers, who value the convenience...
Recently I had dinner at my neighbour's house, which gave me an opportunity to admire my host's bulging bookshelf once again. He still belonged to the generation that loved and lived for the book club, a statement my neighbour had proudly declared a few months ago. He celebrated every new tome, reading it first and then adding it to his collection on the shelves. My neighbour was not alone in...
I can’t remember the last time I paid for something with cash. And I hardly use cards either – well, not in the traditional sense. Increasingly my phone is my wallet. Like millions of other Swedes, I prefer to “Swish” rather than swipe, using the real-time mobile payment platform of the same name.
Swish originally started out as a way for people to transfer money to each other, but it...
The beauty of shopping online is that you can buy whatever you want, whenever you want, from wherever you want. When you sell online, you have the opportunity to reach customers far beyond the confines of your own city or national borders. There are millions, maybe billions, of people out there who want what you are selling.
But how do you know what they are looking for? How quickly do they...
We all know that customer retention is cheaper than acquisition, but how does loyalty play out when it comes to e-commerce? How can online retailers avoid being reduced to price tags? The answer is to see the payment process as crucial to the customer journey.
I don’t know about you but I can’t stand grocery shopping. Chaos in the car park, endless aisles and slow checkout queues drive me...