A couple of weeks ago I reported on my involvement the E-Commerce Working Group organized by the EC3 – Europol’s European Cybercrime Centre. Once a year I spend ten days with Europol and other private companies as part of the Retail Week of Action, where we help hunt eCommerce criminals. There we are able to speed up the usual process by reporting suspicious activities directly to the...
Financial,accounting,investment advisor consulting with her team at office.
It may have been a while since I was a financial accounting student, but I recently overheard a conversation between two students on a train that reminded me of a topic that was the cause of much head scratching not too many years ago. That topic was accruals. It seems that business administration students continue to grapple with this, admittedly, very dry topic. Accrued income, deferred income,...
Razor blades, socks, care products, cereals, drinks, pet food – the list of products that can be ordered online by subscription is long. Last week I showed why there are good reasons for online retailers to opt for flexible subscription models. The most important point is customer loyalty. Retailers create additional touchpoints through subscriptions for consumers, who value the convenience...
Recently I had dinner at my neighbour's house, which gave me an opportunity to admire my host's bulging bookshelf once again. He still belonged to the generation that loved and lived for the book club, a statement my neighbour had proudly declared a few months ago. He celebrated every new tome, reading it first and then adding it to his collection on the shelves. My neighbour was not alone in...
I can’t remember the last time I paid for something with cash. And I hardly use cards either – well, not in the traditional sense. Increasingly my phone is my wallet. Like millions of other Swedes, I prefer to “Swish” rather than swipe, using the real-time mobile payment platform of the same name.
Swish originally started out as a way for people to transfer money to each other, but it...
The beauty of shopping online is that you can buy whatever you want, whenever you want, from wherever you want. When you sell online, you have the opportunity to reach customers far beyond the confines of your own city or national borders. There are millions, maybe billions, of people out there who want what you are selling.
But how do you know what they are looking for? How quickly do they...
We all know that customer retention is cheaper than acquisition, but how does loyalty play out when it comes to e-commerce? How can online retailers avoid being reduced to price tags? The answer is to see the payment process as crucial to the customer journey.
I don’t know about you but I can’t stand grocery shopping. Chaos in the car park, endless aisles and slow checkout queues drive me...
Last week, a team of product managers, developers and sales reps from our various markets braved the icy November darkness of Helsinki to attend Slush, one of the world’s hottest tech startup events.
This year, 17,000 people, 2,000 start-ups and 800 venture capitalists from more than 120 countries gathered to listen to insights and new business models while networking and sharing with their...
Someone reminded me recently of two predictions I made in a panel discussion in 2008. I got one right, and one wrong. So of course I am going to make a new prediction (I like doing that).
The one I got right was that mobile phones would become the universal tool for banking and payments. It wasn´t really too much of a bold prediction, and I was certainly not the only one having these thoughts...
Netthandel.no did a great job arranging their first all-day conference NXT, scoring a full house with 500 participants! Having a great line-up of presenters, they attracted many merchants from a range of web stores, and also some service providers, such as us with AfterPay.
One of the focus areas was the willingness to change as a key component in achieving success in retail and e-commerce....