“Convenience in every transaction” is the key to our business. As I wrote last month, everything we do starts with the customer, and is based on providing real convenience.
Take payments. We see them as just a seamless part of the customer experience. And that is where our new NFC concept is such a perfect addition to our portfolio of innovative payment solutions.
Many industry buzzwords are just hype, but some actually do make people think in new ways. In my time in the payment industry, I have seen a lot of them come and go: big data, omni-channel, responsive design, mobile, one-click and conversion, to name a few.
Big Data was the Next Big Thing in e-commerce in early 2013 – and it is just as relevant today with competition in e-commerce getting...
As regular readers of this blog will know, the last thing we want is for your customers to go to debt collection. That may sound strange coming from a company working with debt collection, but in our experience an ounce of prevention is better than a pound of cure.
After all, debt collection is a last resort: most people want to pay and given the chance they will pay. But from time to time and...
Small payments (often called micropayments) are everywhere these days, often connected with mobility or mobile devices. Buses, fast food, cinemas, digital purchases … you name it. Several years have gone by since I first started discussing this phenomenon with companies trying to find a way to offer cost-effective micropayments to their customers.
In the earliest years of this millennium, I...
The internet has changed the way we all buy products and services, both online and offline.
You might now visit a shop, discover an item of interest, and then go online to evaluate all the options around that product. Another trend is to surf the internet for products, then visit a physical store to see the item before going back online to order it.
Traditionally, physical stores and web...