Many companies still do not focus on optimising their processes although this can strengthen the customer relationship as well as increase the number of paid invoices. At the same time, companies are gaining more discretion when it comes to using resources. By avoiding investments in necessary internal dunning processes, this allows them to concentrate on their core business. Let’s take a closer...
I don't know about you, but whenever I am travelling in Scandinavian countries, I think that we in Germany are a little behind the times. We can always argue about taste in fashion and interiors, but this not the only area where I think the Swedish, for example, are more innovative than us. Stockholm gives me a W-LAN hotspot in the train from the airport to the city centre, and for payments other...
Like many of my fellow countrymen and women, I’ve switched from commuting by car to by bus and train in recent years. I sold my car after moving to the big city and haven’t been stuck in traffic once since then. I can even prepare for appointments during my journey to the office. It’s no surprise to me that an average of 30 million Germans take public transport each day. I actually now...
Customer retention is essential for every business in every industry. And yet, many businesses are quick to terminate relationships with customers who default on their loans. Could this delicate situation actually be an opportunity in disguise? When customers fall on hard times, implementing a suitable debt collection process might be all it takes to help them get back on track. Here, Volker...
High returns are a fact of life in the online fashion industry. Part of the reason is people wanting to try on different styles to see what looks best, but another important reason is size. A 38 isn’t always a 38.
I heard a report on Swedish public radio the other week about a renewed push to unify and standardise clothing sizes across the EU. There has been a standard in place since 2001,...
Creative abstract commercial internet business retail sale and web online shopping discount offer concept: 3D render illustration of macro view of the group of color paper shopping bags on modern laptop or notebook computer PC keyboard with selective focus effect
Like most Swedes, I can’t live without my coffee. And since getting a Nespresso machine a couple of years ago, not any old coffee will do in the same way. But here’s the problem: in central Stockholm, you can only buy the Nespresso coffee capsules at one store.
Too often I wake up, or come home, only to find out I’m down to my last capsule. And while you can order online anytime, the...
In June our Swedish colleagues made great play out of their national day on this blog. While it is all well and good to make hay while the sun shines, it takes real character to celebrate your independence in the coldest and darkest of seasons.
Finland gained its independence from Russia on this day in 1917. But to most Finns nowadays it is more about the televised ball at the Presidential...
Wow! Yet another inspirational, personal and insightful Arvato seminar shared with our customers and partners. And as always with these events, our primary aim was to unite, be inspired and be entertained.
At our seminar held on September 29th, the recurring theme throughout the day was Success. This time round, speakers at this annual event were more encouraging than ever. They were brutally...
“Convenience in every transaction” is the key to our business. As I wrote last month, everything we do starts with the customer, and is based on providing real convenience.
Take payments. We see them as just a seamless part of the customer experience. And that is where our new NFC concept is such a perfect addition to our portfolio of innovative payment solutions.
In 2015 arvato Financial Solutions became one of the founding partners of the Startupbootcamp FinTech accelerator. It has been great to see how this London-based program works with fintech start-ups, giving them access to world-class industry expertise during an intensive mentoring and investment period.
We also recently took part in two exciting “hackathons,” working with fresh new talent...