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Projects on process optimization are frequent. The focus is usually on sales, underwriting and claims management. The dunning process is often left out. From my work at Arvato Financial Solutions, I know that optimizing the dunning process is very helpful when facing important strategic challenges in the insurance industry. The success of the dunning process depends on trends and strategic factors...
The bad news first: Insurers are required by no later than 25 May 2018 to provide their customers with more extensive information than before about the transfer of their data, even in the case of credit inquiries and as early as the application process. We recommend a one-page information sheet or – if contracts are processed digitally – a link to the required information. The same applies to...