There are hardly any customers who regularly shop online but who have never returned the product or goods. Perhaps we imagined the watch differently, maybe the t-shirt is one size too small - there are many reasons for making returns, but retailers always face the same problems: One the one hand, they must fear that the returned goods will sit on the shelf, and on the other, the relationship with...
I don't know about you, but whenever I am travelling in Scandinavian countries, I think that we in Germany are a little behind the times. We can always argue about taste in fashion and interiors, but this not the only area where I think the Swedish, for example, are more innovative than us. Stockholm gives me a W-LAN hotspot in the train from the airport to the city centre, and for payments other...
For a man, his tool is often more than just a utensil. This also applies to one of my friends, who spends hours in his basement, where all sorts of tools have accumulated over time. Most recently, he showed me his blue Bosch drill that was used when we finished the room for his first baby.
Generally, the colour of a drill is irrelevant to me, but my friend tends to differ; after all, hobby...
With the revised Payment Services Directive (PSD2) set to come into force in the new year, much has been made of how banks will be nervously looking over their shoulders. And with good reason given that they will be forced to share their customers’ data with a host of new players looking to compete with them across a range of financial products and services.
These include account information...
Shot of a young hiker using her laptop while sitting on top of a mountain
At some point most of us have had to visit the emergency room at our local hospital for one thing or another. Whether it was for a broken limb or because it was the weekend and we were in too much pain or discomfort to wait until Monday to see our local GP.
Whatever the reason, it was probably a last resort as we all know how long that takes. Hours in most cases – and even then you might have...
Have you ever heard of the fair Euro Attractions Show (EAS)? If you have, this is for you. If you haven´t, you really should keep reading. It so happens that the EAS is the fair when it comes to the latest trends in the leisure, tourism, attractions, entertainment and events industry. On top of this, this year it will take place in one of Europe’s most vibrant cities – Berlin. Over three...
We all know that customer retention is cheaper than acquisition, but how does loyalty play out when it comes to e-commerce? How can online retailers avoid being reduced to price tags? The answer is to see the payment process as crucial to the customer journey.
I don’t know about you but I can’t stand grocery shopping. Chaos in the car park, endless aisles and slow checkout queues drive me...
It's great to see how the interest for AfterPay Fast Track is already starting to grow - it might just be what we were all waiting for. Like an early Christmas present.
There is an expression in Swedish: “if you are waiting for something good, you can never wait too long”. Many people these days adjust it a little: If you are waiting for something good, you ALWAYS wait too long.
My long wait at Slush got me thinking about how to take the pain out of paying at large venues and events. After meeting the CEO of mFabrik it became clear that we had the services and technology to do just that. So we joined forces and AfterPay Fast Track saw the light of day – or the light of night, to be more precise, given that it made its debut at a rock festival in March.
The first Emeet of the autumn was held on 7 September in Gothenburg in the newly constructed Park49, an office building housing the West Sweden Chamber of Commerce among others.
As always, the e-commerce conference attracted a large gathering of e-tailers of all sizes. During the day, there were opportunities for visitors to hear presentations, to discuss current topics within the word of...