Customer retention is essential for every business in every industry. And yet, many businesses are quick to terminate relationships with customers who default on their loans. Could this delicate situation actually be an opportunity in disguise? When customers fall on hard times, implementing a suitable debt collection process might be all it takes to help them get back on track. Here, Volker...
Shot of a young hiker using her laptop while sitting on top of a mountain
At some point most of us have had to visit the emergency room at our local hospital for one thing or another. Whether it was for a broken limb or because it was the weekend and we were in too much pain or discomfort to wait until Monday to see our local GP.
Whatever the reason, it was probably a last resort as we all know how long that takes. Hours in most cases – and even then you might have...
I was one of the curious attendees in place when the annual E-Barometer report was presented late last month – and as usual it gives some fascinating insights into what’s happening in e-commerce in Sweden. Possibly the only thing growing faster than e-commerce sales is interest in the report: the organisers had to find a new, larger venue to cope with the crowd.
E-Barometern, updated every...
I’m just back at work after some intensive weeks finishing up my new book “Find Gold in Your Own Channels: Sell More Online – Without Buying More Advertising”. It should be coming out in May this year, and looks at how you can use your own channels to raise your visibility – and your sales.
Now of course, I hope you all get your copy of the book. But if you can’t wait, you can...
Last week, a team of product managers, developers and sales reps from our various markets braved the icy November darkness of Helsinki to attend Slush, one of the world’s hottest tech startup events.
This year, 17,000 people, 2,000 start-ups and 800 venture capitalists from more than 120 countries gathered to listen to insights and new business models while networking and sharing with their...
Have you ever been in a situation where hundreds of people want exactly the same thing as you, and you happen to be last in the queue?
That happened to me at Slush 2014. There were 14,000 people at the Helsinki Exhibition and Convention Centre that year for Europe’s leading startup event, and the restaurant had nowhere near enough capacity. It took me an hour to have lunch. You might think...
To say there is a lot going on in the area of payments is probably an understatement, with new technical features and partnerships opening doors for more convenient ways to pay. The way we shop online has changed dramatically in recent years and this revolution is spreading rapidly to physical environments such as stores, cafes and public transportation.
Traditional card companies such as Visa...
Someone reminded me recently of two predictions I made in a panel discussion in 2008. I got one right, and one wrong. So of course I am going to make a new prediction (I like doing that).
The one I got right was that mobile phones would become the universal tool for banking and payments. It wasn´t really too much of a bold prediction, and I was certainly not the only one having these thoughts...
It's hard to believe we're already in the third year of our partnership with the Startupbootcamp FinTech acceleration program - although they do say that time flies when you're having fun! Without a doubt, the talent we've seen so far has never failed to impress and what's more exciting is that our two most recent scouting events have continued to surpass expectations (you'll read more about some...
The financial services market today is one where you adapt or die, where evolution has never been more relevant.
Staying ahead of the pack is a matter of corporate life and death: it’s survival of the fastest, not just the fittest. The continuing emergence of e-commerce, ever-increasing competitive pressure, and the proliferation of fintech developments mean a company in our industry that...