Like many of my fellow countrymen and women, I’ve switched from commuting by car to by bus and train in recent years. I sold my car after moving to the big city and haven’t been stuck in traffic once since then. I can even prepare for appointments during my journey to the office. It’s no surprise to me that an average of 30 million Germans take public transport each day. I actually now...
Customer retention is essential for every business in every industry. And yet, many businesses are quick to terminate relationships with customers who default on their loans. Could this delicate situation actually be an opportunity in disguise? When customers fall on hard times, implementing a suitable debt collection process might be all it takes to help them get back on track. Here, Volker...
I don’t know about you, but I'm one of the many people who enjoy shopping. It has become a little ritual for me to drive to the supermarket with my children on Saturdays to get our purchases for the coming week. As I stroll along the aisles, my kids put the chocolate in the shopping cart for me, which I'll pay for later, of course. What puts a damper on our shopping experience on a regular...
High returns are a fact of life in the online fashion industry. Part of the reason is people wanting to try on different styles to see what looks best, but another important reason is size. A 38 isn’t always a 38.
I heard a report on Swedish public radio the other week about a renewed push to unify and standardise clothing sizes across the EU. There has been a standard in place since 2001,...
Creative abstract commercial internet business retail sale and web online shopping discount offer concept: 3D render illustration of macro view of the group of color paper shopping bags on modern laptop or notebook computer PC keyboard with selective focus effect
Like most Swedes, I can’t live without my coffee. And since getting a Nespresso machine a couple of years ago, not any old coffee will do in the same way. But here’s the problem: in central Stockholm, you can only buy the Nespresso coffee capsules at one store.
Too often I wake up, or come home, only to find out I’m down to my last capsule. And while you can order online anytime, the...
Shot of a young hiker using her laptop while sitting on top of a mountain
At some point most of us have had to visit the emergency room at our local hospital for one thing or another. Whether it was for a broken limb or because it was the weekend and we were in too much pain or discomfort to wait until Monday to see our local GP.
Whatever the reason, it was probably a last resort as we all know how long that takes. Hours in most cases – and even then you might have...
I was one of the curious attendees in place when the annual E-Barometer report was presented late last month – and as usual it gives some fascinating insights into what’s happening in e-commerce in Sweden. Possibly the only thing growing faster than e-commerce sales is interest in the report: the organisers had to find a new, larger venue to cope with the crowd.
E-Barometern, updated every...
I’m just back at work after some intensive weeks finishing up my new book “Find Gold in Your Own Channels: Sell More Online – Without Buying More Advertising”. It should be coming out in May this year, and looks at how you can use your own channels to raise your visibility – and your sales.
Now of course, I hope you all get your copy of the book. But if you can’t wait, you can...
Last week, a team of product managers, developers and sales reps from our various markets braved the icy November darkness of Helsinki to attend Slush, one of the world’s hottest tech startup events.
This year, 17,000 people, 2,000 start-ups and 800 venture capitalists from more than 120 countries gathered to listen to insights and new business models while networking and sharing with their...
Have you ever been in a situation where hundreds of people want exactly the same thing as you, and you happen to be last in the queue?
That happened to me at Slush 2014. There were 14,000 people at the Helsinki Exhibition and Convention Centre that year for Europe’s leading startup event, and the restaurant had nowhere near enough capacity. It took me an hour to have lunch. You might think...