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Taking the load off mobility providers

The market for shared mobility continues to be in flux. Especially in the micromobility segment, more and more providers are getting involved with carsharing, rental bikes or other vehicles. At the same time, customers are becoming more willing to rent instead of own vehicles, particularly in cities. As a result, shared-mobility companies are accruing huge volumes of customer and movement data. A reliable partner for efficient data management is therefore all the more important.

The new mobility transformation draws nearer. In around 2030, more than half of the people living in major cities will not travel using a car of their own, but will instead seek out alternative modes of urban transport every day. This is what the market research institute Kantar predicts in its trend study “Mobility Futures: 2030 Forecast”. This also shows that the willingness of consumers to rent – rather than own – cars and other vehicles is growing. What’s more, not only with vehicles, there is a general trend towards an app-based subscription economy – i.e. consuming instead of buying, using instead of owning.

There is a lot of motion and innovation in the urban mobility sector currently. As offers and options for shared mobility come and go, and providers form partnerships together, pricing and usage concepts are regularly being adjusted. The focus (still) lies on the carsharing business. Moreover, micromobility is also booming as an alternative to cars – especially in urban areas, in the form of e-scooters or light electric vehicles like Vespas or mopeds, in addition to well-established bike-sharing services.

Nonetheless, the coronavirus pandemic has been causing massive cuts in the shared-mobility sector since March. Some e-scooter rental companies or shared-taxi operators have temporarily withdrawn from the urban markets or restricted their offering considerably, like the taxi ridesharing company Moia in Hamburg. Others, such as the carsharing provider WeShare or Miles, are adjusting their business model and creating alternative options, providing hospital staff in Berlin with free journeys in their cars, for example. Ever since contact bans for people were extended and major events cancelled through to the autumn, it has become clear that the coronavirus will have an impact on life as well as shared mobility for the long term. For instance, not all providers will presumably survive the coronavirus lockdown measures, as DIE ZEIT newspaper anticipates. Here, how quickly and extensively customers use vehicles, mobility and other sharing services again will be key.

Creating capacity for what’s important

Either way, shared-mobility providers are sitting on a huge treasure trove of data from consumers that they will need to leverage. This data will allow them to develop and provide new trends, services or products for consumers, or further refine their existing services. However, as noted by the consulting firm Detecon in its study “Smart Mobility – Data Strategy in Future Mobility”, data continues to be used in an unsystematic and unstructured manner in many places. This is therefore a challenge that takes up capacity.

It’s all the more crucial that the technology and processes behind the rental transactions run reliably, smoothly and cost-effectively. Particularly in their early phases, providers of mobility and sharing services should utilize external partners and their solutions and technology – according to the recommendation of the information platform for the mobility sector next-mobility.news, for example. After all, the processes are complex – ranging from data collection during registration and risk assessments, through to billing and receivables management in the event of payment defaults.

With the Mobility Clearing Service, Arvato Financial Solutions supports mobility providers in handling exactly these processes – for every single journey. This covers the entire cycle: from customer registration including all important user data and the subsequent identity and credit check, to contractual conclusion and the payment process once the journey has ended. Payment reminders, receivables collection and finally the debt collection process are triggered automatically when necessary. Moreover, the system sends usage data like kilometers traveled and the new location to fleet management.

This is based on the technology platform from Arvato, which combines all processes – from customer management to payment claims. Providers of car-sharing and other mobility concepts can offer their customers worldwide more than 300 payment methods or create new offers. The Mobility Clearing Service integrates functionalities like payment gateways, accounting, subscription management, risk management as well as agile dunning and debt collection processes. The solution can also be seamlessly integrated into existing business ecosystems.

This allows sharing services providers to concentrate on their core business: further developing their offering for consumers. Arvato takes care of the rest.

Want to find out more about our Mobility Clearing Service? Contact us.

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